The Habitrail


Loss of business
February 21, 2003, 11:44 am
Filed under: Uncategorized

Back in November, I pre-ordered the new Legend of Zelda game for the Game Cube from IGN.com (store services provided by GameStop.com). Part of the fun in preordering this particular game is that it comes with a free bonus disc. Now… this disc has been out for a while, and I haven’t gotten mine yet, I started to get worried. So I wrote an email to gamestop.com. They didn’t respond. I wrote another one yesterday:

I finally got into the online order information (it took me a while, it
wasn’t working for a long time) and I found that this order, which I
placed quite a long time ago, has automatically turned into the “Legend of
Zelda: The Wind Waker with Bonus!” item, instead of the “Legend of Zelda:
The Wind Waker with Early Bonus!” item.

I would cancel this item and reorder, but when I first ordered this, there
was a special IGN Insider offer for free overnight shipping, and I don’t
want to lose that. The option for early/late shipping didn’t even exist
back then.

Can you please change the item type? I will agree to paying the $4.99
handling fee for the early shipment of the bonus disk.

If you can’t, please cancel my order, and I will take my business
elsewhere. Thank you.

-Andy

I got the following response today:

Dear Customer,

Thank you for writing to us at GameStop.com

Per your request, we have cancelled order.

We value your business and hope to see you again soon at GameStop.com. Have
a Great Day!

Thank you,

Alicia
GameStop.com
World’s Largest Selection of Gaming Products
http://www.gamestop.com

You value my business, huh? Well, I’d like to say, you’re never seeing my business again. Between the stupidness of the online order status (which I always had problems with), the fact that if I lose the email, I lose all track of the order, and this stupidness, my business goes elsewhere, no matter what compelling offers they give on IGN.com. I already placed an order at ebgames.com.

Good day.

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Gahaha…

Nice customer service.

Comment by hattakazaya

It sounds like customer service didn’t even bother to read your email. The only part they read was “cancel my order.” Maybe they have bots read the email.

Comment by danpa

I bet it is outsourced help in India.. her name is really not Alicia!

Comment by lyricaldanichan




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