What a day and age we live in

For some reason, they phone decided to stop working recently… there’s no dial tone when you pick up and if you call it just rings forever, although the DSL connection still works.

So I just called the Pacific Bell help line, and waded through about ten levels of automated menus. At one point, it asks for the phone number in question, and it says “please wait while we check our system.”

About fifteen seconds later it says “We have determined a problem with the Pacific Bell network. A technician does not need to be sent out to your location. Your phone service will be fixed between now and.. 3:45 pm”

If they can automatically determine that something’s wrong… and automatically assign someone to fix it… why can’t they automatically figure out that it’s broken!?

I’ve got so much crap to do today, and I was just now called and I have to do something for work that involves me going into work. Ironically, I was already planning on going into work today…

Weekend? What’s that?

One Reply to “What a day and age we live in”

  1. phone circuit down!

    if it’s a network thing, and the proper alarms went off, likely someone’s already been working on that thing anyway before you called if the auto-tester can’t determine jack.

    Eh, automated messages.

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